-
“One-on-one” exclusive service
We have a professional after-sales service team that provides customers with "one-on-one" lifelong technical support and maintenance training, allowing customers to fully and comprehensively grasp the use and operation skills of waterjet cutting machines, and providing technical support to customers throughout the entire process.
-
Respond promptly and quickly
No matter what kind of problem the customer encounters, we will prioritize resolving it promptly. We will address the issue within 2 hours of receiving feedback.
-
Green channel for accessories
We have a convenient and user-friendly parts supply process and a dedicated parts supply warehouse, providing customers with high-quality parts supply and services, so that customers can have no worries during the production process.
- Training on practical operation
- a) Preparations before powering on.
- b) The use of abrasives, including filtration, storage, and adjustment of sand feeding quantity.
- c) Installation of the trachea and adjustment of air pressure.
- d) Installation of sand conveying pipe.
- e) Cutting method in manual mode.
- f) Cutting method in automatic mode.
- g) Practical operation: training personnel in drawing and cutting.
- Training on daily maintenance items
- a) Maintenance and upkeep of the platform.
- b) Replacement of vulnerable parts in the high-pressure system.
- c) Maintenance of high-pressure water switch, cutting head, and sand control valve.
- Training on common faults
- a) Common faults in the cutting platform section.
- b) Common faults in the numerical control part.
- c) Common faults of high-pressure pump.
-
Yan Baojun After-sales EngineerAs a veteran figure in the water jet industry, he started his career as an assembly engineer and possesses a profound understanding of mechanical fundamentals. His invention of water jet components such as the "Jinhai clip" has significantly enhanced the assembly and design process of water jets. He has participated in the assembly and after-sales work of multiple large-scale high-end water cutting equipment. He is a truly versatile and experienced engineer, who is calm and mature in work, and humorous and optimistic in life. Even today, he continues to inspire everyone around him with his enthusiasm.
-
Yan Baojun After-sales Engineer
As a veteran figure in the water jet industry, he started his career as an assembly engineer and possesses a profound understanding of mechanical fundamentals. His invention of water jet components such as the "Jinhai clip" has significantly enhanced the assembly and design process of water jets. He has participated in the assembly and after-sales work of multiple large-scale high-end water cutting equipment. He is a truly versatile and experienced engineer, who is calm and mature in work, and humorous and optimistic in life. Even today, he continues to inspire everyone around him with his enthusiasm.
-
Yan Baojun After-sales Engineer
As a veteran figure in the water jet industry, he started his career as an assembly engineer and possesses a profound understanding of mechanical fundamentals. His invention of water jet components such as the "Jinhai clip" has significantly enhanced the assembly and design process of water jets. He has participated in the assembly and after-sales work of multiple large-scale high-end water cutting equipment. He is a truly versatile and experienced engineer, who is calm and mature in work, and humorous and optimistic in life. Even today, he continues to inspire everyone around him with his enthusiasm.
-
Yan Baojun After-sales Engineer
As a veteran figure in the water jet industry, he started his career as an assembly engineer and possesses a profound understanding of mechanical fundamentals. His invention of water jet components such as the "Jinhai clip" has significantly enhanced the assembly and design process of water jets. He has participated in the assembly and after-sales work of multiple large-scale high-end water cutting equipment. He is a truly versatile and experienced engineer, who is calm and mature in work, and humorous and optimistic in life. Even today, he continues to inspire everyone around him with his enthusiasm.
sales team01
sales team01